Privacy Policy – Updated December 2024
Introduction
EatWell is committed to protecting your privacy when using our services. This Privacy Policy explains how your personal data is processed and safeguarded. Please stay updated on any changes to this Privacy Policy by visiting our website or mobile application (“Platform”).
This Privacy Policy applies to all users of the EatWell Platform and Services.
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What Information Do We Collect?
EatWell collects information to operate our business and provide services to reduce food insecurity and food waste. We gather both Personal Data and Other Information to support these efforts.
– Personal Data: Information that identifies you as an individual customer, such as your name, email address, and phone number.
– Other Information: Anonymous, aggregated, or de-identified data that does not reveal your identity. Examples include browser type, operating system, time spent using our services, and webpages visited.
We collect this data to understand user behaviour, improve our platform, and offer enhanced features tailored to customer needs.
How We Collect Information
1. Information You Provide:
– When registering, you provide details such as your name, email address, password, and phone number.
2. Information Automatically Collected:
– We collect details about how you use the EatWell Platform, such as interactions, log data, device information, and transactional activities.
3. Social Media Connections:
– If you connect through social media platforms like Facebook, we may collect Personal Data from your social media profile, as permitted under that platform’s terms of use.
Other Information We Collect
– Device type, browser type, carrier, referring URLs, and transactional data related to your use of the EatWell Platform.
– Information about your interactions with the Platform, such as time spent on pages, data viewed or clicked, and searches conducted.
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How Do We Use Your Personal Data?
We use your data to operate and improve the EatWell Platform, develop new services, and enhance your user experience. Specifically, we use your Personal Data to:
1. Operate Our Services:
– Manage your account and process transactions.
2. Personalize Your Experience:
– Provide relevant functionality based on your interactions and preferences.
3. Communicate With You:
– Send updates about your account, respond to your inquiries, and notify you about relevant products, promotions, or services.
4. Ensure Security:
– Detect and prevent fraud, spam, and abuse.
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How Do We Protect Your Personal Data?
We employ technical and organizational measures to safeguard your data from unauthorized access, manipulation, or loss. All sensitive data is encrypted during transmission.
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Who Has Access to Your Personal Data?
– Within EatWell: Your data may be shared within the EatWell corporate group to provide and improve our services.
– Third Parties: Your data is only shared with trusted third parties for essential services (e.g., payment processing or newsletter distribution). These parties are contractually bound to protect your data and use it solely for the purposes specified.
– Legal Obligations: We may disclose your data to comply with legal requirements or respond to lawful requests by authorities.
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How Long Do We Store Your Data?
We retain your Personal Data as long as you maintain an account with us or as required to provide you with our services. Certain data may be retained longer to comply with legal obligations or resolve disputes.
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Your Rights
You have the following rights regarding your Personal Data:
1. Access and Update:
– You can access and update your information through your account settings.
2. Request Data Copies:
– Request a copy of your personal data in a machine-readable format.
3. Request Data Deletion:
– Request deletion of your data if you no longer wish to use our services. Note that some data may be retained for legal or legitimate business purposes.
4. Withdraw Consent:
– Withdraw consent for data processing at any time by contacting us.
5. Object to Processing:
– Object to how your data is processed, particularly for marketing purposes.
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Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity. You will be notified of any changes to the Privacy Policy as a result.
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Complaints
You have the right to file complaints regarding data processing activities with the relevant data protection authority.
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Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
– Email: info@eat-well.org
– Phone: +1 (213) 224-0901